Our Warranty

All hoists sold by Elephant Lifting Products, LLC (“Seller”) (“Goods”) are assembled, inspected, and tested prior to shipment from the factory site.

Goods are warranted to be free from defects in workmanship and in materials for a period of one year from the date of shipment by Seller (“Seller’s Warranty”).

Seller’s Warranty inures only to the benefit of the buyer who purchases Goods directly from Seller, and not to end users (“Buyer”).

Goods must be used in accordance with the manufacturer’s recommendations. Seller’s Warranty shall not apply to Goods which are altered, abused, overloaded, neglected of maintenance, used improperly, side loaded, shock loaded, subjected to harmful environmental conditions, neglected of proper maintenance, or have any unauthorized repairs done to them. For Goods which fail to meet these warranty obligations, Seller agrees, at Seller’s election, either to repair or replace such Goods, and an additional warranty period of the same term described above shall apply to such repaired or replaced Goods (beginning on the dated of delivery). Buyer must obtain an RMA number before returning any Goods to Seller for repair or replacement, by submitting a Return Merchandise Authorization Form in the form found at elephantlifting.com/Elephant-RMA-Form.pdf (an “RMA Form”). Upon receipt by Seller of an RMA Form from Buyer, Seller will then instruct which authorized repair center the unit and/or units should be shipped to, and Buyer, if outside the United States, shall be responsible for all freight charges for shipment to Seller. If Seller elects to repair such Goods, such repairs will be made without charge to Buyer, and repaired Goods will be shipped back to Buyer, freight prepaid. A valid proof of purchase must accompany the warranty claim. The processing of all warranty claims shall be subject to the additional terms and conditions set forth in the RMA Form. Buyer acknowledges and agrees that the remedies set forth in this paragraph are Buyer’s exclusive remedies, and Seller’s entire liability, for Goods which do not conform to Seller’s warranties.

EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH IN THIS PARAGRAPH, SELLER DISCLAIMS ANY AND ALL OTHER EXPRESSED OR IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND THE WARRANTY AGAINST REDHIBITORY DEFECTS OR VICES IN THE GOODS PROVIDED IN ARTICLE 2520 ET SEQ. OF THE LOUISIANA CIVIL CODE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED.

Warranty updated as of March 2026