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Our Warranty

All hoists sold by Elephant Lifting Products, L.L.C. are assembled, inspected, and tested prior to shipment from the factory site.

All manual hoist products, manual trolleys, and beam / girder clamps carry a 1 year warranty.  All pneumatic and electric hoist products have a 1 year warranty period.  Spare parts will also carry a 1 year warranty period.  These products are warranted to be free from defects in workmanship and in materials used in the construction of each unit.  The warranty date of these products begins from the date of shipment by any authorized Elephant Lifting Products, L.L.C. distributor.

All of these hoist products must be used within accordance of the manufacturer’s recommendations.  It is important that these products not be altered, abused, misused, neglected of proper maintenance, or have any unauthorized repairs done to them.  If failure occurs, and inspection reveals that the problem is caused by defective materials or workmanship, repairs will be made without charge to the customer.  A customer must obtain an RGA number before return. Elephant Lifting Products will then instruct which authorized repair center the unit and / or units should be shipped to.  All approved warranty claims on products will be shipped back to the customer, freight prepaid.  Warranty does not cover products that are abused, overloaded, neglected of maintenance, used improperly, side loaded, shock loaded, or subjection to harmful environmental conditions.

Elephant Lifting Products, L.L.C. will not be liable for loss, damage, expense, injury to property, injury to people, death, any consequential damages and disclaims any other expressed / implied product warranty, including warranties of merchant ability and fitness for a particular application.  A valid proof of purchase must accompany the warranty claim.

Member of Associated Wire Rope Fabricators - awrf.org